Hey Ive had the aeros looper for about 12 months everything has been fine until today. Put a loop down and all hell broke loose. Can turn the loop off or delete it. None of the buttons work. But the loop keeps playing. Tried a reboot still keeps playing. Tried a firmware update firmware update cant be accessed. And the loop still keeps playing
Any ideas before I send it back to the shop
Is it possible to remove old firmware completely and install a new one??
Well you would believe it after spending an hour trying everything from power on and off to reboot to firmware update and trolling thru this site trying to find an answer the bitch has just fixed itself.wtf?
Hello
Here is the 3.5.1 firmware, try to reupdate the looper (this is not the last update)
You need a Sdcard, Power OFF the looper and put the file with a computer into the sdcard (NOT IN A FOLDER)
Power On the looper , the update begin, just wait for the reboot
cheers
Cant stop the loop from playing even after a reboot when the power comes back on the loop is still playing. The stop/delete all doesnt work. Cant do a firmware update function isnt accessible anymore
So I think its crapped itself but before I send it back has anyone got any ideas
Couldn’t do a thing with it earlier was gonna send it back to the shop left it for a couple of hours.wtf?? Now it works!!
(Thread merged with duplicate. Please don’t double-post)
Hey woah! thank you for reporting, glad to hear it is no longer happening, but that means there is something intermittent going on, if you ever end up in that state again please try and get a video of what’s going on for us.
Also, if you could also try out the Active logger, this could give us more info on what happened.
Thank you for reporting and we apologize for the inconvenience, we are looking into it
Here is how to activate the logger:
Active Logger
This is a new logging system that is available starting with version 4.0.0. This logger records all events that the looper undergoes and is intended to help us diagnose issues that are hard to replicate. This system can only be used if there is an SD card inserted into the Aeros. To turn on the Active Logger go to the Updates Page, then to the Diagnostics Page. On the Diagnostics Page there is a toggle button at the top right of the page, turn this on to start the Active Logger.
If this feature is off, the Aeros’ logging system will work as it did previously: When an SD card is inserted, boot-up data as well as any data from a crash will be saved in a log file on the SD card. These events will also be logged when the Active Logger is on.
Note: This Logger does use some memory when active, due to this reason you may experience less than perfect audio quality when it is on. This Active Logger is by default off, only turn it on when trying to catch a bug that is hard to reproduce.
Important: Logs are not saved forever, a log will be saved from the previous power on, but if you turn the Aeros off and on again, that log will be lost. Only the current power cycle and previous power cycle logs are kept. Please send logs to support@singularsound.com along with a video and/or a description of the bug.
If you’d like to learn more about useful information you could give us to better help you, please read this post on bug reports.