I also downloaded the files for the SD card backup and attempted to create a new SD card. BB screen still shows “NO SONG”. I am about at wits end because I feel that this would be a valuable tool, especially when the church drummer is absent. I just got this product last week and I may just send it back. I really hate the thought of doing it. I have emailed support and got no response. Any thoughts?
Have you tried the tutorial at this link? http://forum.mybeatbuddy.com/index.php?threads/tutorial-how-to-get-the-library-content-onto-the-pedal.6464/
I responded to your email. If you didn’t receive the response, can you check in your spam folder?
Here is a copy of the email response I sent you (I answered the question above you posted as well as the one about the adapter):
As long as the power adapter is 9 volts, center negative, and a minimum of 300 mA then it should work.
Regarding the NO SONG issue, there are two ways to go about it. First, is the project in your BeatBuddy Manager exactly the way you’d want it on your pedal? If so, overwrite the SD card from the BBManager by this menu option: File > Export > Project To SD Card - and select the SD card’s drive (not any folder within that drive, just the drive itself). Once prompted at the end of the process, link your project for future synchronization so you can synchronize your project and apply changes much faster in the future.
If the project itself is unsatisfactory, and you want to start from scratch, you can reload the default content on the SD card according to the instructions below:
Wipe your SD card clean from everything so that there is nothing on it (or alternatively, you may obtain a new SD card).
Download the ‘SD Card Backup’ file from http://mybeatbuddy.com/downloads/
Unzip all the content, and put the extracted files onto the clean SD card. In the SD card you should now see 4 folders and 1 file - DRUMSETS, EFFECTS, PARAMS, SONGS and the file named HASH.BCF (If you do not have an unzipping program, you may download a free one here: http://www.7-zip.org/)
Your BeatBuddy’s SD card is ready to be inserted in the BeatBuddy and used!
This should solve the issue. If it doesn’t, or if you need help with something else, don’t hesitate to email me. Thanks.