frozen screen

Anyone no how to unfreeze the beatbuddy??? Was working fine then got the error message no song with some dots and slashes , maybe factory reset ? if so how ? tech support at sweetwater has no idea

Have you followed the instructions at

Make sure the SD card is not locked (slider on the side of the card should be moved away from the Lock arrow.

If that doesn’t work, install firmware 1.8.5 to the SD card and try again.

If it still does not work, contact