Please do not post the same topic in separate threads. I deleted your other thread.
Here’s some questions designed to help me (or Support) figure out how to best help you.
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Are the songs and folders still displaying on your BeatBuddy Manager (BBM) or have they also disappeared? If they too are gone, is it possible that you renamed one of the songs or folders with a period (.) or some other special character that’s not supported by the BBM? If the songs are still displaying in the BBM, that’s a good sign. If they’re gone, please let us know.
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Do you have an SD card slot reader on your computer or are you connecting the pedal to your computer via the USB cable method?
- If you have an SD card slot reader but are not using it, I strongly recommend you use the computer SD card slot reader instead of connecting the pedal via USB as the USB method has caused problems for some users.
- If you don’t have an SD card slot reader on your computer, recommend you buy and use an external USB SD card reader (usually not too expensive from places such as Fry’s or Microcenter).
- You don’t have to send your pedal back to Singular Sound as what you are experiencing is usually caused by an interrupted firmware update. Even if you were to return your pedal, it’s doubtful that you’d have a replacement back in time for this weekend’s gig. Here are the next steps to try:
- Even though you’ve already tried this once, let’s try the easiest solution first and that’s to find the zipped file you downloaded and delete it from your computer; re-download a fresh copy of the 3.8.0 firmware from Download Firmware; unzip and copy all the files to the top level of your unlocked SD card; with the power off on your pedal, insert the card and then power the pedal back up. If this doesn’t work, try the next step.
- Go to Pedal does not power on , print and then follow the instructions. If this still doesn’t work, or you don’t feel comfortable performing these steps,
- Contact Support, support@singularsound.com via e-mail and ask Jay to help you. Usually he’ll call or set up a remote session to get your pedal working again.