I received my Beatbuddy 2 ordered from Sweetwater online music store. I’m very pleased with my BB2, I have a flaw that your quality control system, or your Chinese manufacturer failed to catch when they packed my BB2. The side where the three outputs are on my BB2, the L/R output and the Headphone jack is missing any labeling over the output jacks. Who do I call or talk with about this issue, and how do we make it right?
Randy Cox
While it’s good to have SS in the loop, I would contact Sweetwater about an exchange which I’m guessing may be the quickest way to resolve the lack of labels. You likely have a sales engineer that worked with your order and he/she can check a replacement unit before it’s shipped to you. Sweetwater has always been great to deal with for me and I do like their extra 2 year warranty on gear. I hope they are still doing the bag of candy with orders they ship.
I got two bags of candy inside the package. Thanks for your help and info.
I’ve talked to Sweetwater and they have placed a request for someone in support to call or contact me about a possible replacement. Again thanks for your help Mark.