Hi,
Thank you for your comments and I will endeavour to answer your questions.
Firstly, SingularSound have contacted me and have made the generous offer of replacing the pedal and I cannot thank them enough. If Thomann displayed an ounce of their integrity it would be of benefit.
Different power supplies were substituted but the unit remained inoperable. To my knowledge there are no known power supply issues at the hall where we rehearse and all the equipment appears to function as it should. I cannot rule out a spike but I do not believe that this was the problem. I purchased the Beatbuddy in May of this year following a recording session in January where we used a drum machine in place of a drummer and decided that this was the way we wished to proceed. Because of the Covid-19 lock down the pedal was not used, because all of the programming was carried out using the manager software. Last Monday was the first chance we as a band had to get together and use the unit. In my book, this means that the Beatbuddy was effectively brand new. I purchased the pedal as B stock and suspect that it was previously sold by Thomann and returned due to it not functioning, but owing to the intermittent nature of the problem, was tested and found to be working and offered for sale. This is my opinion and I have no evidence to support the theory either way. I asked for a replacement because I cannot afford this to occur during a gig and seek total reliability. I have nothing but praise for the Beatbuddy, it is everything we need, and as the Bass player in the band I have complete control over the rhythm section. I just wish I had discovered it years ago.
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