Unable to load purchased library content

I’m having difficulties loading my purchased library content into the Manager. I’ve followed along with the video tutorials (more than once!!) and I can get as far as selecting the library I want to load (I bought 3) and clicking import folder, then the files all go gray and nothing happens. I’m using Mac 10.10.5. Any help would be greatly appreciated. Thanks.

Do you have a project loaded already? And are you selecting the PBF file? Post a screenshot.

I have the original BB files loaded into the Manager. Yes, I selected the PBF file. Here’s the screenshot. Thanks![ATTACH=full]1379[/ATTACH]

Can you post a screenshot of the folders as well? I want to see visually what’s going on…

Here’s what I have. Thanks again!

Please email your phone number and most available days and times for me to call at support@mybeatbuddy.com - I’d prefer to do a phone support session with you and see what’s happening firsthand. Also, please download and install Teamviewer: https://www.teamviewer.com/en/index.aspx