Aeros Loop Studio Gold keeps turning off

I recently got a Aeros loop gold ed. but when I turn it on, the loop always turn off after about 10 seconds. How can i fix this? Appreciate y’all help

Check that you have the latest firmware installed as well as that you are using the power supply adapter that came with the AEROS and that the jack is firmly seated.

If this still does not work, contact support@singularsound.com