Aeros reboots

I have Aeros with firmware 4-2-4 and when I record sounds, after a short time Aeros restarts and remains unable to re-enter, making restarts, which do not enter the program.
I have disconnected him in one of the reboots, the BB midi and he has re-entered the program.
I have gone to updates and I have made diagnoses, to see if they have been sent to Singular Sound.
I am having that problem.
I have recently bought it and I am testing it.
What I can do?
Thank you very much

Hey there, having some trouble understanding exactly what is going wrong, please write to so they can maybe better understand your specific case,

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