AEROS unexpectedly drops audio levels in one channel

Aeros Loop Studio
1

Firmware 5.2.1.

My AEROS suddenly drop audio levels in one channel, sometimes left, sometimes right. After a while audio is very low in both channels. Audio cables tested many times and seem fine. Only solution to regain normal audio level is to turn off, then on again. Then everything is fine until audio levels begin to drop again.

Any ideas please? This is really driving me mad. Thanks.

2

Tap the pen and check if “Loop decay is on”

3

It happens when AEROS is not recording. Besides, decay works on both channels. Thanks anyway.

4

Hi,

Thanks for reaching out! Could you please send a short video to support@singularsound.com showing the issue as it happens? Include all relevant details, such as your setup and any steps that lead to the problem, so we can forward it to the dev team for investigation.

Thank you!