Hey everyone. Yes, we are off to a rocky start with the Aeros. We wanted to get this looper out there ASAP to all preorders. (we’ve been SUPER delayed, even by our own overestimations) Luckily, the majority (if not all) of the issues will be fixed via firmware updates.
Most important thing I’d like to say is that we are extending the 60-day return period on all existing orders (as of 11/14/19) as well as the two year warranty to start from the day that freeform is available and is working seamlessly, which should be within the next few weeks. We do know that every single one of you has been super patient with us, and we do appreciate this and value all of you a lot for your support as we work this through. All of us are putting in lots of extra hours behind the scenes, (especially our programmers) as we solve each of these issues, one by one. We want to be as fair as possible and we feel that is the least we can do.
In addition to the extensions, we are here to assist each and every one of you personally. Because each case can have different causes despite the same symptoms, I do request that with tech issues (at least for now) please email me directly at email@example.com - Thanks.
@Guitartechnyc The BPM issue is largely a UI issue. Meaning, that the BPM on the loop/song is actually correct, but the wrong BPM value shows up on screen. This is what we observed with this bug. If you think that your case may be different than what we previously observed, let me know. Regarding the disappearing songs and unstable behavior, please email me. We may need to reset your device with a special flash card.
@JoeInOttawa Thank you for your input, and advice. You are correct. We wanted to get it out ASAP, and also we will get this right. We promise.
@milford59 Yes, you (and everyone else) will receive the extensions.