[problem statement and whining] BBManager has been consistently crashing while building or editing custom drum sets. I kept losing all my work. I spent many hours trying to find a workaround, including reflashing firmware, reinstalling software, and creating a fresh SD card. The crashes continued. WTF?
[discovering a solution] I did some searches in the forum and found that customers had discovered that WAV file metadata can cause problems with BBManager. So, I used a tag stripper to remove all metadata from my WAV samples. Voila! The crashes stopped.
[a simple request] Singular Sound, the forums indicate this has been a known problem since 2016! Why in the world have you not updated your software?! Or, at a minimum, why have you not included an addendum to your manual to inform new users about the workaround. Its called caring about your customers. Please fix it, buddy.