Hi all - have had several instances where I’m unable to connect all of the above while on a gig. I can’t seem to replicate this at home as I first thought that it might be a breakout cable issue or the BT01 was damaged. It’s occurred at different venues both inside and outside. I thought it might be an wifi interference problem but last nights problem occurred outside with little interference that I could work out. I have bought a hard wire setup as well which worked the first time this happened but last night neither worked. I get a couple of error messages. First is after tapping the connect Bluetooth MIDI I get ‘Not Connected’ twice and then ‘Device Off line. Second is the BT01 kept saying it was connected but no midi signal was being transmitted. Has anyone else experienced a similar problem. Thanks in advance.
Hi GJC, similar problem - yes, same equipment - only the BeatBuddy. My setup is:
BeatBuddy / CME H4MIDI WC / SongBook (on Windows Surface Pro) I have other MIDI devices, but I doubt that your issue is there. Assuming that all your devices are functioning as expected when in stand alone mode, your issue is most likely to be with the Yamaha MD-BT01, and hopefully there is a utility that you can use to check it.
When I was having my issues, it was certainly with the CME H4MIDI WC and the Bluetooth. I found that I needed to ensure it was powered on and ready, before I started up the Surface Pro and SongBook. These days, everything (thankfully) has stabilised, but nothing more frustrating than turning everything on and there is no connectivity.
Break down your triage, focus on one device at a time and make sure it is working, then two and make sure they are both working, then the third, etc.
Hi GJC,
I believe the issue is most likely with the Bluetooth. I’ve heard from other customers that the Bluetooth signal can be disrupted in crowded places, so it’s generally not recommended for those environments. This could explain why it happened during your gigs. I’d recommend switching to a wired connection, which should resolve the problem.
If the issue persists with the wired connection, feel free to email us at support@singularsound.com with a detailed description of the issue, including firmware version, units, and the problem along with steps to reproduce it.