And a huge thanks for them going above and beyond anything I expected.
I had a noise issue with a pedal I bought from a guy (original owner) not sure if he knew about it or not, however it had a high level of background hissing noise even at moderate levels. I spoke with support about it and after trying all the tests they actully agreed to replace the unit with a new one! I was truly astounded (in a good way!) The original was bought by the guy in December 2015 so under our warranty laws (Australia) it was well past the obligatory time.
I just wanted to publicly post my sincere thanks and appreciation and to state I have never received such support from a manufacturer (for anything really) . Singular Sound really did go (voluntarily) way above what was expected. This is one of those extremely rare times that I can honestly recommened contacting a support team if you have issues! (The only other I can say this for is Brad from Cantabile)
Brilliant!!
And to add - the noise problem is gone! yay!
Thank you for reporting back with the terrific news! We are always glad to help! 
Nice one BeatBuddy support those are the things that make a difference and why I’m happy to recommend your product to fellow musicians
I agree that the Support Team is World class. When I was selling my BeatBuddy Mini, to move up the full blown BeatBuddy, I noticed one of the screws on the bottom had a stripped head. I bought it used and obviously the previous owner had tried to take the bottom off with the wrong size screw driver. I’m guessing he was thinking of doing a hack. I didn’t want to sell it with a stripped screw head, so I emailed support to ask if I could buy a set of screws. They wrote back within a day and asked how many I needed and said they would ship them to me free.
Wow - that is customer service!
It ended up that I found a set of identical screws at the local hardware store for almost nothing, so I emailed Customer Service and thanked them for the prompt offer, but told them I no longer needed the screws.