Crackling noise in all saved recordings

I just got the Aeros. When I save a song and then turn everything off and come back later to work on the same song and fire up the Aeros, all the sound is just a crackling mess. The unit is completely unusable. Why???

Hi,

Thank you for reaching out! Please try updating to the latest firmware version. If the issue persists, kindly send us a video of the problem at support@singularsound.com, and we’ll help troubleshoot accordingly.

Thank you!

Just sent an email to support.