I just purchased a Beatbuddy and have been testing the unit. I have an issue with the headphone jack.
If I insert the headphone plug into the jack completely, I hear drums, but not the kick or lower toms.
If I pull back on the jack, leaving the headphone partially unplugged, I can hear the complete kit.
This is true of any of the various kits available and the custom ones with the bass added. I only hear the bass
when the headphone plug is inserted partially. Just wondering, since I have been reading that the jack is a direct mount to the main board, could this be a firmware issue ?
I have the latest firmware installed, but occasionally I see the message about NO SD CARD, but that’s when I first plug the unit in.
Just another note, the headphones I’m using are Tascam TH=200X.
Let me know your thoughts. Wiring ? Firmware ?
Hi Vern. Not sure it’s a firmware issue. Sounds more like a problem with the headphones jack on the pedal or your headphones 1/8" plug (nice headphones, BTW).
It sounds like something is not making complete and proper contact.
If you have a different set of headphones or external powered speakers, you can test those to see if the condition continues. If it does, you can contact support at support@mybeatbuddy.com for help.
The message about NO SD CARD is normal when powering up the pedal.
Well, I should have done a bit more trouble shooting before I posted. I have an identical pair of the Tascam headphones. When I tested them with the pedal, it works as designed. To be honest, in all my years of working, this is the first pair of headphones to act this way, they work flawlessly in every other situation (except this one). My apologies to all for the premature posting.
Glad you got it sorted out and thanks for circling back to let us know.
I have tried two BB units and two headphone sets that work perfectly with everything else. One unit had the headphone output mainly to the left side with about 30% of volume on the right side and weak bass overall. While the second unit was vice versa. Neither unites provided normal stereo output. The second unit though suddenly worked fine with proper stereo output on its own for a few minutes then it went back to the weird right side biased behavior!! What is that?
So you have four combinations. Did I understand correctly that things changed when you switched BB but didn’t change when you switched headphones?
Did you try all four combinations?
To me this sounds like both of the two BB have contact issues but on different channels (one on tip and the other on ring). If that’s the case then it’s very unfortunate 
I mean that I don’t know the statistics but I’d guess those kinds of manufacturing errors are rare - and to have two of them 
Hopefully you get it fixed. I have had my BB for years and I do not believe I have ever used headphones. Bright side being the BB still works for it’s main purpose. Good luck!
I would like to update you here about my issues with 2 malfunctioning units of the BB that I got from Sweetwater. They kindly sent me a third replacement unit after testing it by their team and this one had a normal balanced stereo headphone output. I hope that Singular sound get their quality control issues fixed as these were major hardware issues that are not supposed to happen in the first place.