Hi. You’ve unfortunately replied to a thread that is about 9 years old and the user Daef is long gone.
Since you’ve already emailed support@singularsound.com you can expect a reply as soon as Daniel clears the other tickets in the queue ahead of yours. Just make sure that his reply does not land in your email junk or spam folders.
You can also give forum users a chance to help you by starting a new thread and describing the details of the issues or questions you have.