Just picked up a Beat Buddy and Infinity Looper. Beat Buddy is updated and working flawlessly. Im having some issues with the Ininity though. Searching for solutions on the intenet provides few results. The few results i did get led me here, so hopefully this is an appropriate place to ask my questions.
I cannot get the firmware to update. I have downloaded the latest firmware, placed it on the looper and followed the instructions which state to power off the looper and then power it on while holding down the input split button. I am supposed to get an "Fâ on the display that indicates the firmware is being updated, but I do not get an âFââ and the firmware does not update.
I am unable to launch the pc application. I recieve a message that the looper is not detected and that if the firmware was recently updated i need to follow the proceedure for formatting the sd card. I am able to format the sd card successfully; however, when i reconnect the ubit to my pc and try to launch the application, i continue to get the message stating a looper cannot be detected.
Other than that, the looper seems to function just fine. Its not starting a loop automatically, after the BB intro; however, i believe i just need to play with the midi settings in the app, but unfortunately i am unable to access the app to do so.
Also, when you plug your looper into your USB port, can you see the USB as a storage device on your computer? If so, can you get the info on the SD card to determine how it was formatted? It should be MS-DOS FAT32.
You may have to give the app Admin permission and especially if you are using a newer version of Windows.
I do see on page 50 that if you dont get an âfâ it means you already have that version on your device and it is displaying 218, so i must have the latest version now. Seems kind of strange since the version i removed was from 2015 and i never recieved the âfâ message, but it does seem to be resolved.
Running the app with admin privileges allowed it to open up and work!
The device is formatted in FAT; do i need to reformat considering appears to be functioning correctly?
Thank you so much for you assistance; super grateful.
Now i just need to play with the settings and try and get the looper to start automatically after the BB intro.
Having an absolute nightmare with the Pigtronix Infinity pedal. All I need to do is import a handful of 2 minute loops for a gig next weekend (should be a quick and easy job, right?) and Iâve already spent the best part of two days trying to work out why nothing works. The app doesnât work on my MacStudio, the non-app âsolutionâ to updating the firmware doesnât work, and I can only record loops of about a minute in length, because the pedalâs set to 50 presets. Any help would be HUGELY appreciatedâŚ
Hi and thanks for responding on a Sunday
Itâs the first Infinity Looper, so fingers crossedâŚ
macOS - Sonoma 14.5
The Mac is seeing the pedal, but whenever I attempt to open the Pigtronix-Infinity app I get the message âConnect Infinity Looper via USB and Restart. Looper App Will Now Closeâ
In the LOOPERFW folder on the Infinity drive thereâs a dat file named fwupdate - I assume thatâs the firmware? Creation date for that file is 2021, if thatâs any use.
The wav files Iâd like to import (I assume itâs possible to drag and drop with the app - at the moment Iâm just recording as audio via IN 1 and 2) are 24-bit, 48 kHz.
Itâs a 8GB SD card, no obvious branding.
Thanks again.
I have just tested the Pigtronix Infinity app and pedal on macOS Sonoma 14.5 and it works. My card is supposedly 8Gb and by default, itâs set for 50 presets, which I never used since I recorded most everything live and overdubbed on the fly. So if yours is still set for the default, it may not have enough room for the files you want to add to it. If youâre going to change the format of your card for say, 6 presets, youâll have to format your card. The instructions for formatting the card are here
Some things to look for:
Plug in the power to your pedal. Watch the pedalâs display window and it should flash the firmware version numbers a single digit at a time 2 - 1- 8 (or whatever version is on your looper); if itâs 2 -0 - 3, youâll probably want to update it. Hereâs the link to the firmware updater instructions. Infinity Looper Firmware Update Instructions.pdf - Google Drive
Now plug the micro USB cable into your pedal.
You should see the INFINITY SD card on your desktop or in the sidebar of your Finder and it contains the firmware thatâs presently active on your pedal; it will probably look something like this:
If the app quits again, check that the micro SD card is still firmly seated and try once again. Also plug the micro USB cable directly into your Macâdonât run it thru a hub.
If the looper app is now working, you can check the number of presets itâs set up to use. IF it says 2, you can try to change it to 6 and see if that works for you.
If it still displays 2 presets, go to the Finder and Get Info for your INFINITY SD card; what space is available on your INFINITY SD card? You may not have enough space available for your the total space required by your loop files you want to add and if thatâs the case, youâll probably want a larger micro SD card.
The firmware displayed as 2-1-8 (I assume that was the last update released?).
The Infinity SD card is visible exactly as your screenshot suggests, the app is in my Macâs Applications folder and the micro USB cable is plugged directly into the Mac, but⌠the app is still refusing to open - itâs continuing to display the message âConnect Infinity Looper via USB and Restart. Looper App Will Now Closeâ
Actually, the Infinity drive is showing as only having 65 MB capacity. The SD card is securely housed in its holder, so I guess itâs just not being recognised by the pedal/Mac.
Only one more question: did you buy this Infinity used and did either you or the previous user replace the Micro SD card or format it to something other than what the looper calls for (FAT16)? If so, plug the looper back in and with the INFINITY SD card displayed on your desktop, control-click it and Get Info. If it shows FAT16, you should be good to go. If not, format the SD card according to https://www.pigtronix.com/uploads/pigtronix/2023/03/Infinity-Looper-SD-Card-Format-Instructions.pdf (note, since weâre not replacing the Micro SD card, you do not have to remove the Micro SD card for this process).
If you are unable to format the card, you can try opening the pedal and check that the card is properly seated. Do this VERY carefully so that you donât bend or break the card holder; the instructions are on the 2d page of the document you just read or downloaded.
Kind of strange that the SD card is displayed which would seem to indicate that the Micro USB cable is working properly. Hereâs some more things to try:
Letâs try to eliminate the pedal and Micro USB cable as an issue by installing the app on another computer and testing with a different Micro USB cable. If it launches the app, try again with the original Micro USB cable.
Once youâve validated that you have (or donât have) a working pedal and cable, try again with your Macâf itâs not working on another computer, probably best to reach out to Pigtronix for tech support.
MORE STEPS
Restart your Mac with your looper plugged in and powered up.
If the app does not launch, delete the app from your Mac, download again and this time, press and hold the control key while selecting the app; a contextual menu should open, select Open.
If it does not launch, apply the instructions for booting your Mac in Safe Mode and try to launch.
If it works, restart your Mac in regular user mode and try again.
Hopefully one of these steps will help you get the app launches. Please let us know the outcome.
I bought the pedal second-hand and Iâve ascertained that the SD cardâs been formatted to ExFAT. Iâve attempted to reformat it to FAT16 (using the link you provided), but each time I get to the â./InfinitySDFormatter.shâ command in the Terminal app Iâm getting a âpermission deniedâ message.
We are, however, making some progress, as the Pigtronix app on the Mac updated (seemingly of its own accord) and I was able to start importing loops. So⌠I just need to somehow grant myself permission to reformat the SD card and I think Iâll be good to go. Iâve been Googling how to do that for a couple of hours, but no joy so far.
You can use Disk Utility to Erase the INFINITY SD card and set it to FAT16. If youâre successful, copy the firmware.dat file and the folder to the card and then follow the instructions for a manual firmware update.
Okay. The instructions are a little tricky so letâs see if I can expand on Pigtronixâs instructions to get it properly formatted. Follow these steps as Iâve tweaked them here:
¡ Download and unzip InfinitySDFormat.zip to your desktop.
Create a new folder and donât bother naming it on your desktop
Drag the InfinitySDFormatter.sh file into the folder
¡ Download and drag the LooperImage.img file into the new unnamed folder on your desktop
¡ Go to Applications â Utilities and Launch Terminal
¡ In the Terminal window copy â**cd ** â ( the letters cd followed by a space) and paste in the Terminal window
Drag the unnamed folder from your desktop onto the Terminal (this may have been the part that you omitted)
Once the path to the folder has appeared in Terminal press the return key
¡ Copy ./InfinitySDFormatter.sh and paste onto the Terminal and press return
Somewhere in this process you may be prompted to enter your admin passwordâdo so
Follow the on-screen instructions. Select the Drive you wish to format by typing the number to the right of it and then type Y (on my computer, it was number 3 but yours will probably be differentâjust be careful to not format your hard drives or SSD )
If this doesnât work, all is not lost as I have another method for flashing your INFINITY SD card.
This is exactly what I tried yesterday, with the exception of not naming the folder. Iâve tried a couple of times with an unnamed folder, but still no joy - Iâm still getting the message âzsh: permission denied: ./InfinitySDFormatter.shâ.
Just to check, does this unzipped .sh file look right to you?
Connect your Infinity and make sure the INFINITY SD card is displayed on your desktop
This process involves flashing the LooperImage.img file from your desktop to the INFINITY Micro SD card on your pedal. It will assign the proper type, size, format and copy the folders to your Micro SD card
As I think about this some more, Iâm wondering if your Micro SD card is locked and if this is the reason the script throws a âpermission denied.â Doing a Get Info on INFINITY or using the Disk Utility should reveal whether or not the card is locked.
Just leaving for a gig tonight.
For tomorrowâs gig (for which I really need the loops), I think Iâm going to have to come up with a workaround, using a different pedal and lower quality recordings. Theyâll have to do for now though.
Really appreciate your help with this, just hope itâs not a lost causeâŚ
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