Intro, fills, transistons not working

BeatBuddy Software BBMO Help & Questions
1

Some intros, fills, transistons and outros aren’t playing on the pedal (no sound) while they work perfectly on the editor. It’s happening with most of the new songs I’m making, the old ones are still working, any suggestions? Anyone has had a similar issue?

2

Hi there, please tell us the list of the songs that are having issues so we can look into it,

@DanielSingularSound will assist you from here,

Thanks for reporting

3

They’re songs that i made from scratch or edited, i can send you the song files by email. Can you send me you email please?

4

Hello,

Thank you for reaching out! Please send all details to support@singularsound.com.

5

This is the error log when I open the REGGAE folder:
EDITED: compressed the error log into a zip file
Error Log.zip (2.2 KB)

6

Try downloading and unzipping a fresh copy of the Reggae file to your desktop

  • Delete the Reggae folder from your BBM or BBMO
  • Save your project
  • Import the newly downloaded Reggae
  • Save project
  • Sync to SD card
  • Try playing in the BB
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7

All of my beats and fills play correctly in BBMO. It’s when they are played from the SD card that all but the fist fills are silent.

8

As I’m not experiencing what you are reporting, I just tried deleting the Reggae folder from the BBMO and after importing a freshly downloaded copy of the Reggae beats genre folder, I synched it to my SD card and played it on the pedal. I tried each beat from the folder with both the Standard and then the Reggae drum sets and they play all of the notes of the Intro, Drum Fills and Transitions. Some users report issues when they edit their beats or duplicate the beat and move to a different folder.

Sorry you’re continuing to have issues and hope you can take the time to provide some clarity.

Even after following the steps in the post directly above this one?
I’m trying to get some details that might be helpful for the developers.

Some additional questions:

  1. Are you using the BBMO to place the Reggae best in a BBMO Playlist?
  2. Are you using the BBMO to duplicate a Reggae beat and using the BBMO Move to… another folder?
  3. Which version of the firmware are you using on your pedal?
  4. If you use the BeatBuddy Manager (BBM), is this happening as well?
  5. If you are building a playlist, are you doing so on the pedal itself?
  6. What browser are you using for the BBMO? MS Edge, Vivaldi, Google Chrome?
  7. Are you editing any of the Reggae beats or using them “as is”?
  8. Are you using your computer built-in slot reader when you synchronize to your SD card or are you connecting your pedal to your computer using a USB cable. Although I have not verified this, some Meta users report that they have better luck when connecting the pedal via USB cable to their computer to synchronize with the SD card (instead of using their computer’s built-in slot reader).
9

@persist please let us look into this further internally, we think we know the issue and you do not have the fix on hand, it will require a fix to the BBMO which is underway, thanks for your patience guys!

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10

I am creating my own song folder and copying the songs to it (duplicate and move). I am not using a playlist. Primarily I am using Edge, but I have tested this under Chrome and Opera. No difference.

It makes no difference whether I edit the copied song or use it as it was, the copy is silent on all fills except the first.

I am using my PC slot. I have not gone back to the original BBM, as it takes forever to open my project.

The firmware on the pedal is the latest 4.1.6.

The REGGAE 10 - BASIC SWUNG song plays all of its fills correctly in the original folder after I sync to the card (I also synced to a blank card with no change in what happened).

This only happens on a couple of songs that i have used, so it must be a problem with the data in the particular song file.

FYI - I am full-time .NET programmer, so if there is any suggested testing I can do, please let me know.

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