Just tan FYI
I have just sent an email to BB support:
I am beatbuddy owner for 3 weeks. Beyond this I am playing music for 30 years, am dipl. Sound technician Logic certified, Apple Certified and for 20 years in the IT business.
One could therefore say I am a little bit advanced in using any hard or software around midi with mac.
Further more I am working for Apple and am a customer service manager.
And here is the issue:
I purchased the beatbuddy as a great and easy way to play beats to bass or guitar.
As such your marketing promise includes a fully and “great” user forum with user content.
Well lets start with this: I found out you “migrated” the forum which makes it now have no content due to unprofessional migration mistakes and the content that is there is due to lack of structure hardly searchable.
Ok, fine then - I thought- I will make myself.
There is just one issue: BB-Manager
Not only is it most akward to use on mac due its non-existing structure or interface comformaty, no it also is so buggy that just today I lost 16 !!! hours of my work without any possibility of regaining that content despite backup sds I made and manual backups of the folder structure.
When inquiring in the user forum you use in your purchasing promise I find that EVERYBODY in this forum has given up even to ask you for fixes as they are simply not provided.
I learned that since 2018 there was no update or fix for even the most obviouse BB-manager issues.
So Singular sound on one end does claim a propriatary system as a base for their product but then entirely fails to live up to maintaining it. This is as you could easily hand source code and dbs to the forum to make it open source. A step that would not only be most wise but also plausible considering we are talking a protocoll (midi) that is on the market since my grandpa made music.
So what is going on? You do not develop. Your (at least apple) platform is unusible but main part of the produ ct I just spent 300€ on purchasing.
I am highly frustrated and asking anyone results in letargy.
When will you release a fully integrated apple BB-Manager or releave the source for fixing it within the forum?
This is inacceptable.
I bought this for making music and not for getting aggitated about bad programming.
Looking forward to your soon answer