Okay…must be something obvious. Can’t hear any sounds out of the Beat Buddy. So broke it down the the basics. I can see the beat playing on the display, can change from verse to chorus etc. All looks normal.
Plugged in a headset. Turned up the headset volume. Nothing.
Connected the L(mono) OUT on the BeatBuddy directly into my Mackie PA speaker. Nothing.
Two things to try before contacting support. 1) upgrade to the 2.0.4 firmware if you have not done so already. 2) make sure you are using the correct power supply.
Beyond that, it sound like something is amiss in the amplification circuit of the pedal.