Not honoring discount coupon

I received an email today from Singular Sound announcing a 5% discount on cart using the coupon “LiveTheBeat.” However, when I entered it in checkout, I got a message that “LiveTheBeat” coupon did not exist. Anyone else experiencing this?

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Are you adding the coupon code to the cart after you add the products? Keep in mind this is for the physical products, not the library. I tested the coupon now and it works. If you continue to have issues with it, please send me an email at support@singularsound.com so we can arrange a time where I can see what’s happening on your end.

Thanks for the quick reply. Love beatbuddy. I went back and reread the email offer and it’s not clear that the promo excludes the library. It says “entire cart” without any clarifying language. I don’t need any further response but I think you need a better copy writer for your email offers.