Playback doesn’t always start at the beginning of the loop

I have run into a new issue this week. Playback works fine until, after some period of time, playback does not always start at the beginning of a loop. If I repeatedly start and stop, sometimes playback starts on the loop seam and sometimes it doesn’t, causing a delay (playback starts when the loop seam is reached).

Rebooting the looper resolves the issue (playback always starts immediately on the loop seam). I had to do this during a show last night (the boot time takes forever, BTW).

I am using the looper in MIDI receiver mode with external MIDI clock. I suspect that the issue could be caused by the MIDI clock stopping for a period of time, but I am not certain.

Thank you for reporting this.

Please update your Aeros firmware to the latest version, which is currently 5.4.5.

FW update instructions: https://singularsound.com/firmware

Once the firmware is updated, please go to Settings and click Restore in the top-right corner to restore the default settings.

After restoring the settings, please reproduce the issue on a new song and capture a video of the bug happening. This will help us understand the issue and investigate it further.

You can compress the video into a ZIP file and send it here, or send it directly to support@singularsound.com.

Thank you!