Software Won't Install on a PC

#1

Fine, so we’re some time away from a Mac version. Dug out my windows laptop and tried to install the software. No go. At first I get the error message: “The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2016.”

Click OK, then Finish.

"Setup Failed. One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.

0x80070643 - Fatal error during installation."

Whatever. Let me know when it’s ready.

#2

[068C][2014-10-18T20:50:18]i001: Burn v3.8.1128.0, Windows v5.1 (Build 2600: Service Pack 3), path: C:\DOCUME~1\David\LOCALS~1\Temp\Rar$EXa0.071\BB Manager 132\BBManagerWithLibMinimal-bundle.exe, cmdline: ‘’
[068C][2014-10-18T20:50:18]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\DOCUME~1\David\LOCALS~1\Temp\BBManagerWithLibMinimal-bundle_20141018205018.log’
[068C][2014-10-18T20:50:18]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\DOCUME~1\David\LOCALS~1\Temp\Rar$EXa0.071\BB Manager 132\BBManagerWithLibMinimal-bundle.exe’
[068C][2014-10-18T20:50:18]i000: Setting string variable ‘WixBundleName’ to value ‘BBManagerWithLibMinimal-bundle’
[068C][2014-10-18T20:50:19]i100: Detect begin, 2 packages
[068C][2014-10-18T20:50:19]w120: Detected partially cached package: msi.pack.BBManager.installer, invalid payload: msi.pack.BBManager.installer, reason: 0x80070570
[068C][2014-10-18T20:50:19]w120: Detected partially cached package: msi.pack.BBManagerLibMinimal.installer, invalid payload: msi.pack.BBManagerLibMinimal.installer, reason: 0x80070570
[068C][2014-10-18T20:50:19]i101: Detected package: msi.pack.BBManager.installer, state: Absent, cached: Partial
[068C][2014-10-18T20:50:19]i101: Detected package: msi.pack.BBManagerLibMinimal.installer, state: Absent, cached: Partial
[068C][2014-10-18T20:50:19]i199: Detect complete, result: 0x0
[068C][2014-10-18T20:50:37]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[068C][2014-10-18T20:50:37]i200: Plan begin, 2 packages, action: Install
[068C][2014-10-18T20:50:37]i000: Setting string variable ‘WixBundleRollbackLog_msi.pack.BBManager.installer’ to value ‘C:\DOCUME~1\David\LOCALS~1\Temp\BBManagerWithLibMinimal-bundle_20141018205018_0_msi.pack.BBManager.installer_rollback.log’
[068C][2014-10-18T20:50:37]i000: Setting string variable ‘WixBundleLog_msi.pack.BBManager.installer’ to value ‘C:\DOCUME~1\David\LOCALS~1\Temp\BBManagerWithLibMinimal-bundle_20141018205018_0_msi.pack.BBManager.installer.log’
[068C][2014-10-18T20:50:37]i000: Setting string variable ‘WixBundleRollbackLog_msi.pack.BBManagerLibMinimal.installer’ to value ‘C:\DOCUME~1\David\LOCALS~1\Temp\BBManagerWithLibMinimal-bundle_20141018205018_1_msi.pack.BBManagerLibMinimal.installer_rollback.log’
[068C][2014-10-18T20:50:37]i000: Setting string variable ‘WixBundleLog_msi.pack.BBManagerLibMinimal.installer’ to value ‘C:\DOCUME~1\David\LOCALS~1\Temp\BBManagerWithLibMinimal-bundle_20141018205018_1_msi.pack.BBManagerLibMinimal.installer.log’
[068C][2014-10-18T20:50:37]i201: Planned package: msi.pack.BBManager.installer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[068C][2014-10-18T20:50:37]i201: Planned package: msi.pack.BBManagerLibMinimal.installer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[068C][2014-10-18T20:50:37]i299: Plan complete, result: 0x0
[068C][2014-10-18T20:50:37]i300: Apply begin
[0B74][2014-10-18T20:50:38]i360: Creating a system restore point.
[0B74][2014-10-18T20:50:44]i361: Created a system restore point.
[0B74][2014-10-18T20:50:44]i000: Caching bundle from: ‘C:\DOCUME~1\David\LOCALS~1\Temp{0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d}.be\BBManagerWithLibMinimal-bundle.exe’ to: ‘C:\Documents and Settings\All Users\Application Data\Package Cache{0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d}\BBManagerWithLibMinimal-bundle.exe’
[0B74][2014-10-18T20:50:44]i320: Registering bundle dependency provider: {0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d}, version: 1.3.2.0
[0B74][2014-10-18T20:50:48]i305: Verified acquired payload: msi.pack.BBManager.installer at path: C:\Documents and Settings\All Users\Application Data\Package Cache.unverified\msi.pack.BBManager.installer, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache{478D9D90-6EC0-4C5C-A7F3-556125FA59DB}v1.3.2\BBManager-installer.msi.
[0B74][2014-10-18T20:50:48]i305: Verified acquired payload: msi.pack.BBManagerLibMinimal.installer at path: C:\Documents and Settings\All Users\Application Data\Package Cache.unverified\msi.pack.BBManagerLibMinimal.installer, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache{AEA5384E-E20D-4325-8BB9-E0BD8767BF55}v1.3.2\BBManagerLibMinimal-installer.msi.
[0B74][2014-10-18T20:50:48]i323: Registering package dependency provider: {478D9D90-6EC0-4C5C-A7F3-556125FA59DB}, version: 1.3.2, package: msi.pack.BBManager.installer
[0B74][2014-10-18T20:50:48]i301: Applying execute package: msi.pack.BBManager.installer, action: Install, path: C:\Documents and Settings\All Users\Application Data\Package Cache{478D9D90-6EC0-4C5C-A7F3-556125FA59DB}v1.3.2\BBManager-installer.msi, arguments: ’ MSIFASTINSTALL=“7”’
[068C][2014-10-18T20:52:53]i319: Applied execute package: msi.pack.BBManager.installer, result: 0x0, restart: None
[0B74][2014-10-18T20:52:53]i325: Registering dependency: {0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d} on package provider: {478D9D90-6EC0-4C5C-A7F3-556125FA59DB}, package: msi.pack.BBManager.installer
[0B74][2014-10-18T20:52:53]i323: Registering package dependency provider: {AEA5384E-E20D-4325-8BB9-E0BD8767BF55}, version: 1.3.2, package: msi.pack.BBManagerLibMinimal.installer
[0B74][2014-10-18T20:52:53]i301: Applying execute package: msi.pack.BBManagerLibMinimal.installer, action: Install, path: C:\Documents and Settings\All Users\Application Data\Package Cache{AEA5384E-E20D-4325-8BB9-E0BD8767BF55}v1.3.2\BBManagerLibMinimal-installer.msi, arguments: ’ MSIFASTINSTALL=“7”’
[0B74][2014-10-18T20:59:11]e000: Error 0x80070643: Failed to install MSI package.
[0B74][2014-10-18T20:59:11]e000: Error 0x80070643: Failed to execute MSI package.
[068C][2014-10-18T20:59:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[068C][2014-10-18T20:59:11]i319: Applied execute package: msi.pack.BBManagerLibMinimal.installer, result: 0x80070643, restart: None
[068C][2014-10-18T20:59:11]e000: Error 0x80070643: Failed to execute MSI package.
[0B74][2014-10-18T20:59:11]i318: Skipped rollback of package: msi.pack.BBManagerLibMinimal.installer, action: Uninstall, already: Absent
[068C][2014-10-18T20:59:11]i319: Applied rollback package: msi.pack.BBManagerLibMinimal.installer, result: 0x0, restart: None
[0B74][2014-10-18T20:59:11]i329: Removed package dependency provider: {AEA5384E-E20D-4325-8BB9-E0BD8767BF55}, package: msi.pack.BBManagerLibMinimal.installer
[0B74][2014-10-18T20:59:11]i351: Removing cached package: msi.pack.BBManagerLibMinimal.installer, from path: C:\Documents and Settings\All Users\Application Data\Package Cache{AEA5384E-E20D-4325-8BB9-E0BD8767BF55}v1.3.2
[0B74][2014-10-18T20:59:11]i326: Removed dependency: {0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d} on package provider: {478D9D90-6EC0-4C5C-A7F3-556125FA59DB}, package msi.pack.BBManager.installer
[0B74][2014-10-18T20:59:11]i301: Applying rollback package: msi.pack.BBManager.installer, action: Uninstall, path: C:\Documents and Settings\All Users\Application Data\Package Cache{478D9D90-6EC0-4C5C-A7F3-556125FA59DB}v1.3.2\BBManager-installer.msi, arguments: ’ MSIFASTINSTALL=“7”’
[068C][2014-10-18T20:59:30]i319: Applied rollback package: msi.pack.BBManager.installer, result: 0x0, restart: None
[0B74][2014-10-18T20:59:30]i329: Removed package dependency provider: {478D9D90-6EC0-4C5C-A7F3-556125FA59DB}, package: msi.pack.BBManager.installer
[0B74][2014-10-18T20:59:30]i351: Removing cached package: msi.pack.BBManager.installer, from path: C:\Documents and Settings\All Users\Application Data\Package Cache{478D9D90-6EC0-4C5C-A7F3-556125FA59DB}v1.3.2
[0B74][2014-10-18T20:59:31]i330: Removed bundle dependency provider: {0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d}
[0B74][2014-10-18T20:59:31]i352: Removing cached bundle: {0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d}, from path: C:\Documents and Settings\All Users\Application Data\Package Cache{0f48f8f8-b8f8-404e-9cee-a6a7ff9dad9d}
[068C][2014-10-18T20:59:31]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

#3

Thanks for logs, that’ll definitely help developer team to solve this issue faster.

In the mean time, while we are waiting for an official resolve of the issue, you can use a workaround, if you want to use manager software ASAP and if your operating system is Windows XP, then you can seek further info here - viewtopic.php?f=16&t=443.

Try use the pre-installed version, then download the .reg file (also attached in the topic) and run it.

[Edit]When trying to install, did you first unpack the installer, or run the installer right from an opened archive? I don’t think this will make any difference, but at least you could try.