If you haven’t already, reach out to support@singularsound.com too! They will be happy to help you
Will do. Thank you
Did you follow the instructions provided with the premium content? That’s usually a good starting point.
If you have the BeatBuddy Manager (BBM) installed on your computer along with the bbworkspace (BBW) folder in your documents folder, you’re off to a good start. Your project should be installed in the BBW folder and if that’s working, you can try to install the premium content again. This time though, unzip the premium content file to your desktop and then use the BBM - File - Import - Folder (navigate to the folder you just unzipped on your desktop and select the file with the .pbf extension and press Open).
If you’re still have issues, then by all means do as Brennan has suggested and reach out to Support. Let us know how it turns out.