Here’s something to try.
- Download and unzip fresh copy BB firmware
- Insert SD card in computer SD slot reader
- Drag or copy and paste firmware files to SD card
- Eject card and with power off on pedal,
- Insert SD card into pedal and power up
- When the update is done, restore the pedal MIDI settings
- Connect MIDI Sync Adaptor and MIDI patch cables to Helix and test
If this doesn’t work and if you have another MIDI-enabled pedal, try to replicated the issues on that pedal.
If you’re still having problems, contact support@singularsound.com