Here is a bug report example (I borrowed and tweaked from the Line 6 forum) you can use as a template for reporting Aeros, BeatBuddy or MIDI Maestro help requests or bug reporting. Please consider copying and pasting this into post and replacing the data with your own. While not a requirement, this example shows what kind of data is needed to reproduce issues so the developers can begin working on a fix. For the Aeros, export the crash log and provide a video that captures the behavior as it happens. This information helps avoid the inevitable back-and-forth between the user and the Product Manager or Support.
Device/Firmware/Software Version: (Please, provide the firmware version number—it’s simply not helpful enough to state “the latest version.”
Beatbuddy Manager 1.6.4.1
Operating System:
macOS Sonoma 14.0
Description of the bug:
BeatBuddy Manager File > File > Synchronize Project menu grayed out
Steps to Reproduce the Issue:
- SD card inserted in computer slot reader.
- BeatBuddy Manager edits made to project—it was previously exported.
- The File > Synchronize Project menu entry is grayed out.
Result:
Cannot synchronize or update my project.
Expected Behavior:
To synchronize project.