USB - Aeros Loop Studio not found in Windows 10

Hi folks,
I recently upgraded to the latest firmware hoping to be able to connect my device to my pc and manage my files that way.
I followed the instructions of connecting the Looper via usb then powering it on but it’s not showing up in my drives.
I’ve tried different usb ports on my computer to no avail…
Anyone ever experience a similar problem?
I would love some help because I still have old files (firmware 3.76) in there and Aeros is telling me to back the up everytime I power it on… I just want to delete them but I can’t do it internally for they are old format files :confused:

Any help is greatly appreciated :slight_smile:

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Hey there,

Sorry we missed this but if you haven’t already please message at your earliest convenience

Thank you!