@martythebassplayer We have been super swamped with emails over the past 3 weeks because of the holiday season, and so we have been slightly less active on the forum. I am going over forum posts now, and will be more active here now that things have calmed down.
As a side note, if you (or anyone else) does not receive an adequate response from the forum, please email me directly at support@singularsound.com - I am always checking my emails, and typically speaking you will always have a response within 2 business days. That way, you will ensure 100% that we see your inquiry, every time. Once I saw your email this morning, I immediately searched for the relevant forum discussion, and here we are.
We will definitely be more active on the forum in the near future.
I have responded to your email that you sent us, and I am responding here to your original post as well. For all answers below, you need to make sure you have the latest firmware on both devices (2.11.1 on the Aeros, and 3.80 on the BeatBuddy). This is imperative, as a lot of bugs/features are solved in the latest versions of the firmware on both devices. And we are coming out with new versions of the firmware very very soon.
To answer your questions:
1) Deciding if the Aeros will record, and will not record. ie, in response to Beat Buddy starting.
Yes, this is a setting in the BeatBuddy. Go into (BB) Settings > Main Pedal > MIDI Settings > MIDI-OUT > Start > Intro/Main Beat/Disable . (you can send the start message when the intro or main beat plays, or disable it)
2) Being able to start and stop the Aeros while the Beat buddy continues to play, and have it start logically on the measure and maintain sync.
The devices remain in sync, but just to be certain 100% that I answer your question as I should, can you elaborate on the gap between how it is synced now and how ultimately you would want it to be synced? Specifics? I apologize if I do not fully understand exactly how you mean, but I want to make sure that we don’t have a case of broken telephone here. (in which I did not accurately pass your feedback onward to those who can actually make these changes, David and the programmers)
3) Cross fades.
This will be added. We expect it to be added in the next 1-2 months.
As a side note, and just as important as the rest of my response above:
I do agree with you @martythebassplayer that reputation and user satisfaction is everything. As @Euan mentioned, this is not the final outcome, it will get better. Much better. And @persist is right, this is like fixing an aircraft mid-flight. That was a perfect analogy. We are only human, and we are not currently as big of a company as Roland/Boss yet (we are heading in that direction though, and Boss knows it, they try to compete with us constantly and fail every time), so we do not have the same availability of resources as they do, at least not yet. So the only option we have is to take off, and rely upon our own abilities and willingness to take risks mid-air, like the Wright brothers. And today we have fighter jets that the Wright brothers wouldn’t have been even able to dream of, imagine if the Wright brothers gave up because their first flight lasted less than a minute.
This WILL get better. And for 99% of all the possible issues and/or feature requests (including all the issues mentioned in this post), they will be solved via firmware updates, the hardware will be the same no matter what. Just like the BeatBuddy, which is physically identical to the original model, and only the firmware changes.
Most importantly what we do have that sets us apart from the big companies is a genuine love for music and all our supporters (like you) and we WILL listen to you. We make these products for you, not ourselves. Even if this was only about money (it’s not), listening to you and improving our products is the only way to go. We will not lose this love once we become a big company of comparable scale to Roland/Boss. We know how frustrating this is to be part of this beginning stage, but if you can pull through with us, we promise to deliver!