Some questions before you get started:
- does this happen on only one song or particular drum set?
- can you switch to another song and does it still show the same symtoms?
- do you have a backup SD card that you’ve tried?
BOTTOM LINE UPFRONT: be prepared to contact support@singularsound.com if the troubleshooting steps don’t help.
- Here’s a basic troubleshooting outline; please test each step along the way:
- Make sure you are using the power adaptor that came with the pedal;
- Disconnect all but the power cable; make sure the wire is not frayed or crimped; fully seated in the power input port;
- Revert to Default on the pedal firmware settings;
- Function-check each of the main pedal button knobs and volume wheel; e.g., rotate, press, etc
- Disconnect from power adaptor and gently shake & tap the pedal on each of the sides: right, left, front, back, top and bottom;
- if you have a can of compressed air, you can use it to gently dust off the exterior moving parts as well as all of the input and output jacks and ports;
- Revert to a previous version of the firmware i.e. 1.8.5 or 2.0.4 Firmware 1.8.5
At this point, I would definitely get in touch with Support as you’ve tried to isolate the common problems from mechanical, electrical or firmware issues. While you’re waiting for Support to get back to you, you can continue with the steps below.
- If the troubleshooting steps didn’t help, you can either try loading 1.8.5 firmware on a new card ≤ 64Gb SDHC Class 10 (note: I recommend using a 32Gb card). If you don’t have a new card, you can try:
- CAVEAT: use the computer SD slot or an external SD card reader (do not use the USB cable connection method);
- delete the contents of the old card; (DO NOT re-format the card)
- reinstall firmware 1.8.5 to top level of the card; eject card;
- power off to the pedal and insert the card;
- allow firmware to update;
- if it works, export your project from the BeatBuddy Manager (BBM) to the SD card and test.
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If this still doesn’t work you can reformat the card as MS DOS 32 bit (on a MacOS 10.12.6, MS DOS (FAT) and reinstall the firmware files (version of your choice).
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This final step may or not help but it’s worth trying anyway: Pedal does not power on
Good luck and let us know how it turns out.