My beat buddy won’t turn on!

Rheinific · January 21, 2020, 6:34pm

So I tried updating it but it got stuck on a white screen for a good while so my dad unplugged it. After that it wouldn’t turn on at all. I tried pasting the back up content folders into it from this link Software Download | Premium Library for BeatBuddy and turning it back on. Didn’t work. Then I formatted the SD card and put the files back in, didn’t work.

So I unplugged the device mid update and then formatted the SD card. Any help?

persist · January 21, 2020, 6:36pm

Rheinific · January 21, 2020, 7:26pm

Ok I so it didn’t specify what firmware version to copy and paste so I pasted the 3.60 version onto the SD card and then put it into the BeatBuddy but it still wont turn on, should I put in the backup content files in aswell? but that wasnt shown in the video. (im on windows)

persist · January 21, 2020, 7:38pm

Click on the link to view the full set of instructions for Windows and follow them all the way to completion.

Rheinific · January 21, 2020, 7:40pm

Yes I followed it til step 3, and the part where he randomly pastes firmware files, I pasted the version 3.6 files and put the card into my BeatBuddy but no luck. Ill again from the beginning

Rheinific · January 21, 2020, 8:25pm

It’s not working. Does it matter that my SD card is showing 2GB instead of 4 GB

persist · January 21, 2020, 9:38pm

Should not matter. The source image is 2Gb and that’s why your SD card shows 2Gb. Imagine doing that to a 32Gb card The good news is that once you get everything working again (which you will), the card can be repartitioned to 4Gb.

Sorry to hear that it did not work. Time to contact Support, support@singularsound.com for the next steps.

Rheinific · January 22, 2020, 5:53pm

its been an entire day, they dont seem to be replying, I have a concert tomorrow so it’s pretty urgent. Is there anyway I could download the 1.85 firmware? I cant find it

persist · January 22, 2020, 5:58pm

persist · January 22, 2020, 6:17pm

Support usually handles e-mail in the order they’re received.

My opinion is that a different firmware version will most likely not work on a bricked pedal. Meanwhile, here’s some thoughts if you’d care to try:

Make sure you’re not using an SD card larger than 32Gb
Card is not locked
Card is formatted as MS DOS 32-bit
Use the power adapter that came with the pedal and that the jack is firmly seated
Power the pedal off when inserting or removing card
Try the recovery process one more time following the instructions exactly

Support may be able to help via phone or a remote session but given your location (if other than the U.S.) that might not be feasible.

Rheinific · January 23, 2020, 7:19am

Thank you for all the help, I went out and bought a new SD card and followed the steps again and it finally turned on. So in the end it was a problem with the SD card. It works just fine now. Thanks again, I appreciate all the help.

persist · January 23, 2020, 11:12am

Glad to hear you got it working. Have a good show.

Roni74 · May 13, 2023, 9:42pm

I need instructions for windows. the link is for Mac …

persist · May 13, 2023, 9:50pm

The link has instructions for Windows (and macOS).

Roni74 · May 13, 2023, 10:11pm

Roni74 · May 13, 2023, 10:18pm

should the SD card pull out even after hearing the click as if it is locked in? The card does not lock in to the pedal.

persist · May 13, 2023, 10:23pm

That’s normal for Dropbox.

persist · May 13, 2023, 10:26pm

The pedal does not lock the card or hold it in with a spring clip but the pedal should hold it snugly in place.

AxelM · October 8, 2023, 7:24am

This makes no sense:

Copy the 5 firmware files from the folder to the top level of your SD card

What files? Where?

persist · October 8, 2023, 10:04am

I edited the Mac instructions by inserting para 2.

I also merged the similarly named thread with this one.