@martythebassplayer The return policy is officially 60 days from date of purchase, although we have been very flexible and have accepted returns outside that return period from preorders, as you can see above. We didn’t need to come up with an official policy for cases beyond the 60 day period for the Aeros as we have sold close to 800 units, and had 32 refunds so far. We’ve never rejected a refund request from any preorder that ordered from our website. Additionally, being that the looper is only getting better, the return rate is expected to decrease over time from the current 4%. It’s a pretty good trajectory. Hopefully this answers your question to full satisfaction.
That being said, I’ve noticed that a lot of your responses on the forum (not only in this particular thread) are getting into destructive criticism territory, and we are not allowing that type of response on the forum anymore. I understand your frustration, but these responses are filled with increasing vitriol and are aimed to attack us rather than find a solution (which is what constructive criticism is). We really do not want to have to enforce the rules, but I will enforce them if you continue to comment in this manner, so please follow them voluntarily.
Here they are for your review: Forum Rules
Thank you.