On press events still do not work - pops at the end of each loop!

Thovy64 · July 13, 2020, 10:09pm

Any News about this? Clearly I can’t use my aeros.

BrennanSingularSound · July 15, 2020, 4:46pm

We have reworked the cross fade logic and are testing all the corner cases that could cause the issue as well as fixed a number of bugs that have been brought up to us in the beta. The enhanced cross fades took time but it should pay off, we will have something solid once we release the next beta.

LaurentB · July 15, 2020, 4:52pm

Sounds like pretty good news

Thovy64 · July 15, 2020, 8:55pm

I look forward to testing it.

sharifkerbage · July 16, 2020, 2:25am

Amazinggg!!!

martythebassplayer · July 26, 2020, 3:56pm

BrennanSingularSound:

We are a small company with big dreams, we have delivered on many things that we promised, maybe not at the speed we had said, but that is much more than any other pedal company can claim.

It is true that it takes us time, often too much, but that time is not spent ignoring your posts, your requests, or your criticism. It is spent reading, responding, and fixing the things that are brought to our attention.

This is the first looper of its kind, there will be pitfalls, but nothing that we will not supersede. In my view, this is a terribly critical bug, but the amount of growth the looper has undergone is still massively impressive. As far as I see this is a final hurdle in the last leg of that journey to making it an excellent stand-alone product. One that will greatly improve as more features come in.

I would like to remind all parties here that we are personally curtailing the product to your requests, and we will continue to do so even if you give up on us

This didn’t answer the question of return policy for people who have had this thing since the beginning.
So what is it?

Thovy64 · July 27, 2020, 2:06pm

@BrennanSingularSound

Stop saying nonsense, a guy like Loki Davidson from poly effects makes monstrous, innovative and powerful devices (with a great price). So the rationale for small business cannot be understood. There are plenty of small businesses out there that make great and bug-free products.

BeatBuddy_Support · July 28, 2020, 4:36pm

@martythebassplayer If you purchased it from our website (https://singularsound.com/) and would like to return it for a refund now, send me an email at support@singularsound.com, we will accept it back and give you a full refund.

@Thovy64 We are doing our best with the resources we have. Correct, it is taking us longer than we (and everyone else) would have liked. That is true. That being said, I see the level of frustration you have and so if you are truly not satisfied with it, and purchased it from our website (https://singularsound.com/), send me an email at support@singularsound.com, we will accept it back and give you a full refund.

martythebassplayer · July 28, 2020, 7:06pm

That isn’t an answer. I already returned my Aeros back in January due to lack of trust and support from you guys then.
How you are currently honoring your return policy, as the product is still non-functioning, and at what revision will SS consider this product to be functioning as advertised?
I had doubts about Aeros back in January that are well confirmed now. No thought was put into it at all before it went to market. That is an undeniable truth. I’ll bet that you’ll have to abandon some of that functionality for usable workflow that doesn’t involve adding a conveniently marketed midi controller.
Also, it looks to me like the Aeros is going to street for the same price that I paid directly from you to be an early bird beta tester back in November. What are you going to do for the people who have spent 9 months designing this product for you? Add a 4 month lockdown, during which YOUR coders still couldn’t get it right? WOW!
I’ve seen better products sink bigger companies. Are Cabli sales keeping you guys afloat?

BeatBuddy_Support · July 29, 2020, 9:42am

@martythebassplayer The return policy is officially 60 days from date of purchase, although we have been very flexible and have accepted returns outside that return period from preorders, as you can see above. We didn’t need to come up with an official policy for cases beyond the 60 day period for the Aeros as we have sold close to 800 units, and had 32 refunds so far. We’ve never rejected a refund request from any preorder that ordered from our website. Additionally, being that the looper is only getting better, the return rate is expected to decrease over time from the current 4%. It’s a pretty good trajectory. Hopefully this answers your question to full satisfaction.

That being said, I’ve noticed that a lot of your responses on the forum (not only in this particular thread) are getting into destructive criticism territory, and we are not allowing that type of response on the forum anymore. I understand your frustration, but these responses are filled with increasing vitriol and are aimed to attack us rather than find a solution (which is what constructive criticism is). We really do not want to have to enforce the rules, but I will enforce them if you continue to comment in this manner, so please follow them voluntarily.

Here they are for your review: Forum Rules

Thank you.

LaurentB · August 25, 2020, 2:41pm

@BrennanSingularSound
It is with great pleasure, that I think this topic can be closed as implemented since the release of the 3.1.10 firmware.

It doesn’t mean there will be no new problem with loops xfades but hopefully not as systematic as this one…

BrennanSingularSound · August 25, 2020, 3:12pm

Good to know! Happy to be at this point